Privacy Policy
Effective Date: 12/18/2025
Cozy Companions Pet Sitting & Pet Care (“Cozy Companions,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Home address
- Emergency contact details
- Pet information (such as name, breed, age, health conditions, veterinarian details, and care instructions)
Payment Information
- Payment details necessary to process transactions (note: payments may be processed through third-party payment providers, and we do not store full credit or debit card numbers).
Automatically Collected Information
- IP address
- Device and browser type
- Website usage data (if applicable)
2. How We Use Your Information
We use the information we collect to:
- Provide and manage pet sitting and pet care services
- Communicate with you regarding bookings, updates, and inquiries
- Process payments and invoices
- Maintain the safety and well-being of your pets
- Improve our services and customer experience
- Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- With trusted service providers (such as payment processors or scheduling platforms) who assist in operating our business
- In emergency situations to protect the health or safety of your pet or others
- When required by law or legal process
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information, subject to legal requirements
To exercise these rights, please contact us using the information below.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Cozy Companions Pet Sitting & Pet Care
Email: info@cozycompanionspetservices.com